Return & Exchange

Applies to domestic (Indonesia) orders only. Returns and exchanges are not available for international orders.

Both options apply exclusively to items purchased at full price. Sale items are not eligible for return or exchange.

For Orders Within Indonesia

  1. Once your order arrives, we recommend trying it on at your earliest convenience.
  2. Should the piece not suit you as anticipated, kindly inform us within 3 days of receipt.
  3. Returns and exchanges are accepted within this 3-day window.
  4. Return shipping costs remain the responsibility of the customer.

Return Guidelines

To ensure a smooth and seamless process, we kindly ask that you:

  1. Return items unused, with all original tags and invoice included.
  2. Share your return tracking details with us upon dispatch.
  3. Mark the package as Non-Commercial Value.
  4. Note that return shipping, duties, and taxes are the customer’s responsibility.
  5. Complete the Return & Exchange Form within 3 days of receiving your order.

Return for Refund

If you would prefer a refund, please complete our Return & Exchange Form and return the item in its original, unworn condition within 3 days of receipt. Once the parcel has been received and inspected, your refund will be processed accordingly.

  1. Refunds are processed once the returned item has been received and inspected.
  2. Items must be returned in original condition — unworn, with all tags attached.
  3. Items that do not meet these conditions will be returned to the customer at their own expense.
  4. You may choose to receive your refund as store credit or via your original payment method.
  5. Please note that duties and taxes are non-refundable.
  6. Refunds may take up to 10 working days to appear, depending on your payment provider.

Return for Exchange

If you would like to exchange your piece — whether for a different size or an entirely different style — please indicate your preference on the Return & Exchange Form and return the item within 3 days of receipt. The following conditions apply:

  1. The item you wish to exchange into must be a full-price item. Sale items are not eligible as exchange selections.
  2. If the new item is of lesser value than your original purchase, the price difference will not be refunded — it will be forfeited.
  3. If the new item is of greater value, you will be required to settle the difference prior to dispatch.
  4. Subject to availability, your new piece will be dispatched as soon as your return is received and verified.
  5. Should your preferred selection be unavailable, our team will be in touch to explore the most suitable alternative.