Betty Heels Wine

Leather heels in a deep wine tone, designed with a clean open silhouette and a structured block heel. The minimal straps frame the foot while providing support, balancing elegance with ease of wear. A refined essential that transitions effortlessly from day to evening.

• Open round toes
• Block heel — 14 cm
• Ankle strap with buckle closure
• Adjustable straps
• Easy quick-release buckles
• Breathable lining

• 100% Leather
• Fits true to size

• Wipe clean with a soft dry cloth
• Avoid prolonged exposure to water
• Store in a cool, dry place away from direct sunlight
• Use leather conditioner to maintain suppleness
• Do not machine wash

Indonesia  

1. We offer complimentary shipping across Indonesia on all orders above IDR 1,500,000.
2. Orders are typically dispatched on the same day for purchases completed before 4 PM.
3. Orders placed after this time, on weekends, or on public holidays will be processed on the next working day. 
4. Once your order has been shipped, you will receive a confirmation email with tracking details. 

International  

1. Shipping fees are calculated at checkout based on delivery destination.
2. For orders above USD 370, shipping is free.
3. The final amount may adjust once your address is entered.
4. Orders are usually dispatched within 3 working days after payment is confirmed. Orders placed on weekends, or on public holidays will be processed on the next working day.
5. We ship via EMS door-to-door service, with an estimated delivery time of approximately 4 working days.  
6. You will receive a shipping confirmation email along with tracking details once your order has been dispatched.  
7. While we strive to maintain accurate stock availability, in the rare event of delays due to high demand, we will inform you promptly by email. 

Customs, Duties & Taxes  

1. For international orders, any applicable customs duties, taxes, or import fees are the responsibility of the customer.  
2. We are required to declare the full purchase value on all shipping documents.
3. For an estimate of potential charges, you may refer to dutycalculator.com or contact your local customs office.

Applies to domestic (Indonesia) orders only. Returns and exchanges are not available for international orders.

This policy applies exclusively to items purchased at full price. Sale items are not eligible for return or exchange.

For Orders Within Indonesia

1. Once your order arrives, we recommend trying it on at your earliest convenience.
2. Should the piece not suit you as anticipated, kindly inform us within 3 days of receipt.
3. Returns and exchanges are accepted within this 3-day window.
4. Return shipping costs remain the responsibility of the customer.

Return Guidelines

To ensure a smooth and seamless process, we kindly ask that you:

1. Return items unused, with all original tags and invoice included.
2. Share your return tracking details with us upon dispatch.
3. Mark the package as Non-Commercial Value.
4. Note that return shipping, duties, and taxes are the customer’s responsibility.
5. Complete the Return & Exchange Form within 3 days of receiving your order.

Return for Exchange

We accept returns for exchange only. Refunds and store credit are not available.

If you would like to exchange your piece — whether for a different size or an entirely different style — please complete our Return & Exchange Form and return the item within 3 days of receipt. The following conditions apply:

1. The item you wish to exchange into must be a full-price item. Sale items are not eligible as exchange selections.
2. If the new item is of lesser value than your original purchase, the price difference will not be refunded — it will be forfeited.
3. If the new item is of greater value, you will be required to settle the difference prior to dispatch.
4. Subject to availability, your new piece will be dispatched as soon as your return is received and verified.
5. Should your preferred selection be unavailable, our team will be in touch to explore the most suitable alternative.